1. Your Satisfaction
Your complete satisfaction with all the products and services is my ultimate goal. Because I hand craft each item myself I am sure they will be free of any defects. However gemstones and handcrafted pieces can vary in colour and each piece is unique. In the unlikely event that you are unhappy with your product purchase, you are entitled to return the items within 14 days of delivery for an exchange or refund. The jewellery returned must be unused, and in their original condition and packaging. Shipping charges are non-refundable. Items must be packaged in a padded envelope to ensure safe delivery. Exchanges can only be made within 14 days of delivery please contact me at email@example.com regarding a return or exchange. I do not accept exchanges or refunds on custom orders.
18 Church Road
There is a £5 re-stringing fee for any stretch bracelet that has broken after 30 days of purchase date. At Bohemian Vixen I use the best quality of elastic and take great care in making each bracelet, but I do understand mistakes happen. If that is the case and a bracelet needs to be repaired within 30 days of purchase, ship it to me and I will restring it free of charge.
Let yourself be inspired by our creations or be creative yourself! At Bohemian Vixen I enjoy creating customised designs for our customers. If you want a unique piece, send us your ideas to firstname.lastname@example.org and I will do my best to make it real. Before the item is shipped the customer will receive a photo of the custom order to approve.
– I do not accept exchanges or refunds on custom orders
2. Jewellery Information – how to care for your Bohemian Vixen
Items of Bohemian Vixen are made of Sterling Silver, Gemstones & Swarovski. Custom jewellery is very delicate. Regular and correct care can prolong the durability of your precious and beautiful jewellery following just a few basic rules:
Do not drop your jewellery onto any hard surfaces
Avoid your jewellery coming into direct contact with perfume and hair spray. It can remove the sheen and brilliance of the jewellery. Therefore use make up, perfume and other cosmetics before putting on your jewels.
Do not wear your jewellery whilst working in the house or garden, during sport activities or swimming in salt or chlorinated water
Take your jewellery off before going to bed or before having a shower/bath
To keep your jewellery in perfect condition, use a micro fibre cloth and gently wipe your item. Allow your jewellery to rest comfortably back in its packaging after you have worn it.
3. GIFT VOUCHERS
Gift vouchers can be purchased in any amount & will be e mailed. There is no expiry date. Gift Vouchers are non refundable and cannot be partially refunded.